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Private Policy

DD-101 Private Policy 

Section 1: Introduction 

DD-101 recognises the importance of safeguarding your information. This Privacy Statement therefore sets out how we use your information and the steps we take to ensure your privacy remains protected. 

DD-101 offers all-natural, eco-friendly, safe-guaranteed home, pets and personal care products sold online and through a number of global retailers. Our company is registered as DD Solution (M) Sdn Bhd trading as DD-101, based in Petaling Jaya, Selangor, Malaysia. 

This Privacy Statement applies to personal information from individuals in Malaysia and all customers collected, processed, disclosed and stored (collectively "used") by DD-101. 

If you have any queries or requests regarding this statement or our use of your personal information, do not hesitate to contact us using the details set out below. 

Section 2: How do we collect your information? 

As you interact with us, we will collect your information in several ways. Often you will provide this information directly to us, but in other cases it might be collected automatically through technical means such as cookies. 

If you contact us through our website, by email, by social media or purchase items through our store, we will collect the following information in order to provide the contract to you and respond to any queries: 

Your name
Your postal address
Your email address
Order details
Your contact number
Financial or payment information such as your card details if a purchase has been made (by third party razorpay) 

Section 3: What do we do with your information? 

We will use the information we collect about you in a variety of ways. For example, we will use it to fulfill your orders, to analyse and improve how our business and websites work, and where, we have your consent, to provide you marketing updates. We will never sell your information to any third party, and we will only use your information when we have a lawful basis for doing so. 

Section 4: Data Retention

DD-101 will keep your information only for as long as is reasonably necessary for the purposes set out in this Statement and to fulfil our legal obligations. Where you are a customer this is usually at least for as long as you remain a customer, to be able to meet our legal and contractual obligations to you, and if necessary, to resolve any disputes. 

Section 5: Contact Information 

If you would want more information about this Privacy Statement, please contact us at hello@dd101solution.com. 

Section 6: Changes to this Privacy Policy 

DD-101 reserves the right to modify or remove portions of this privacy policy at any time and this Privacy Policy should be read with the other terms and conditions applicable to the use of this website. Any condition that is not enforceable, void or invalid shall be deemed severable here from and all other conditions remaining shall be enforceable and valid.